The Welcome Screen of Act |
The Last Act! ?
Changes are coming to this venerable customer relations management program
Act!,
through all of its iterations over the years still has an edge when it comes to
managing contacts for small businesses.
Based around a contact centered approach, over time this CRM has added more functionality and greater
integration with the web.
While
ACT! 17 is geared toward small businesses, it also makes sense for those not
running a business who need to keep track of contacts with more detail than a
simple address book can muster. While most
address books can handle the basics, names, numbers, and the like, if you need to keep up with emails sent,
attachments, activities, and even grouping your contacts together, a
comprehensive program like this permits organization of disparate data.
Over
the last few versions, Act! has become more and more web savvy. Integration with social networking like
Twitter, Facebook, and whatever type of networking you want to add is possible.
Within Act! is as web browser. This translates into working with a
contacting, obtaining online information and never having to ever leave the
program, or open a browser. There is
smooth integration with Google contacts and calendars that means those based in
Android and the Google ecosystem are not going to have difficulty integrating
their data.
A real
plus to Act! is that it has a cohesive feel.
The parts that make up this very comprehensive program are
integrated. There is a smooth feeling to
act that makes interaction with it feel fluid. The contemporary interface gives
Act! a polished finished look.
The interface remains the same. |
Even if
you are not a “power user,” there is so much here that makes sense for people
that need to do more than simply have a list of contacts. The fact that you can connect large pieces of
information with an individual, or group, fills a niche in contact management that
consumer software has really not addressed.
Once you have been in the world of software like Act!, it is very
difficult to depend on consumer based programs.
Being
that Act! is a professional based program for sales, there are a plethora of
sales management items within the program to keep track of interactions with individual
and companies. That has not changed. Reports,
history lists, e-marketing, opportunities, all of that is there. There are also
detailed search and view functions. Much
of what has made Act! popular on that front is still present.
In some
respects, Act! is very onion like. The deeper you unfurl the program, the more
there is to do with it to make handling contacts that much easier. There is also an extensive online help
system. My recommendation is to start
looking at online web instruction. There are numerous web videos that make
accessing this program easier and unlock features that you need, but may not
know exist.
To the clouds, Act! maybe is going subscription based |
Problems
have plagued previous versions of Act!
Sluggish performance, memory consumption and other ills. Act! 17 has not been plagued with such in my
use. However, it does have short comings.
Act 17
integrates with Outlook, that is Outlook 32 bit. For 64 bit users, Act 17, not unlike previous
versions, does not exchange data. There
is an included email client, but I found it impossible to configure. It crashed frequently. It was easier to
simply copy email addresses and mail from Outlook.
“Note:
I have been informed that future releases will include integration with Outlook
64 bit.”
Moving towards an even tighter integration
with the web, future versions of this venerable program are going to be
subscription based. It is possible that
this maybe the last boxed version of the software. That is still an uncertainty. Support for existing customers will be
continued.
Over
the years Act! has changed and grown to accommodate the emergence of the web as
being the centerpiece for contact interaction.
Even though the program has passed ownership several times, the core
look, feel and functionality have evolved rather than dramatically
changed. However, as the new versions
emerge, it will be interesting to see how this program alters over time.
For
those that like the more traditional system of software ownership, Act! 17 is
still a very viable option, even with its occasional idiosyncrasies.
System Requirements
2 GB available hard disk space (4 GB if product is
downloaded)
SVGA (1024x768) or higher resolution monitor
Internet connection
1 GB system memory
1.8 GHz processor
Works With
Microsoft® Office 2007, 2010, and 2013 (32-bit version only)
(Latest Service Packs Recommended)
Lotus Notes® 8.0 and 8.5
Internet Mail SMTP/POP3
Microsoft Internet Explorer® 7.0, 8.01, 9.01, 10.01
Citrix® software using Citrix XenApp® 5.0 and 6.0
Supported Operating Systems
Windows® XP SP32 (32-bit only)
Windows Server® 2003 SP2 (32-bit and 64-bit)
Windows Vista®3 SP2 (32-bit and 64-bit)
Windows Server 20084 SP2 (32-bit and 64-bit)
Windows Server 20084 R2 (64-bit)
Windows Server 2011 SBS (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows 7 SP1 (32-bit and 64-bit)
Windows 8 (32-bit and 64-bit)
Windows 8 Pro (32-bit and 64-bit)
Windows 8 Enterprise (32-bit and 64-bit)
Database Server: Act!
Premium uses SQL Server® 2008 R2 SP1 Express or your existing installation of
SQL Server 2008 R2. Act! has also been certified against existing installations
of SQL Server 2012 and 2014. If you would like to use a different edition of
SQL Server other than the one provided, please consult Microsoft documentation
for specific requirements for that edition.
System Requirements
2 GB available hard disk space (4 GB if product is
downloaded)
DVD drive
SVGA (1024x768) or higher resolution monitor
Internet connection
1 GB system memory
1.8 GHz processor
DVD drive
SVGA (1024x768) or higher resolution monitor
Internet connection
1 GB system memory
1.8 GHz processor
Works With
Microsoft® Office 2003, 2007, 2010, and 2013 (32-bit version
only) (Latest Service Packs Recommended)
Lotus Notes® 8.0 and 8.5
Internet Mail SMTP/POP3
Microsoft Internet Explorer® 7.0, 8.01, 9.01, 10.01
Adobe® Reader® 6.0, 7.0 and 10.x
Citrix® software using Citrix XenApp® 5.0 and 6.0
Lotus Notes® 8.0 and 8.5
Internet Mail SMTP/POP3
Microsoft Internet Explorer® 7.0, 8.01, 9.01, 10.01
Adobe® Reader® 6.0, 7.0 and 10.x
Citrix® software using Citrix XenApp® 5.0 and 6.0